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Privacy Policy

Last updated: 26/01/2026

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At Langford Manufacturing, accessible from langfordmfg.com, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, store, use, and safeguard your information when you visit our ecommerce website or make a purchase.

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Our policy complies with the General Data Protection Regulation (GDPR), as well as relevant personal‑data principles applicable in Namibia.

1. Information We Collect

We collect information to provide and improve our services. This includes:

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1.1 Personal Information

Provided voluntarily during checkout, account creation, or contact:

  • Full name

  • Email address

  • Phone number

  • Billing and delivery address

  • Payment information (processed securely by third‑party providers; we do not store card details)

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1.2 Automatically Collected Information

Collected via cookies or analytics tools:

  • Device information (IP address, browser type, operating system)

  • Pages viewed and time spent on the website

  • Referring URLs

  • Shopping cart interactions

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1.3 Cookies and Tracking

Cookies help us:

  • Remember your cart

  • Improve website performance

  • Personalize shopping experiences

  • Conduct analytics and marketing
    You can manage cookies through your browser settings.

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2. How We Use Your Information

We use your data to:

  • Process and deliver your orders

  • Communicate order updates and customer support

  • Improve website performance and user experience

  • Detect and prevent fraud or misuse

  • Send marketing emails (only with your consent)

  • Comply with legal obligations (tax, accounting, or regulatory)

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3. Legal Basis for Processing (GDPR)

We process your data under the following lawful bases:

  • Contractual necessity – To fulfil your purchase orders

  • Consent – For marketing communications and optional cookies

  • Legitimate interest – Website analytics, fraud prevention

  • Legal obligation – Tax and record‑keeping requirements

You may withdraw consent at any time.

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4. Sharing Your Information

We do not sell your data. We may share your information with:

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4.1 Service Providers
  • Payment processors (e.g., PayGate, PayFast, Stripe)

  • Delivery and courier companies

  • Website hosting & analytics providers
    All partners adhere to strict data‑protection standards.

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4.2 Legal Requirements

We may disclose information if required to comply with Namibian or international law.

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5. International Data Transfers

Some service providers may store data in the EU, UK, USA, or other jurisdictions.
Transfers are made using GDPR‑compliant safeguards such as:

  • Standard Contractual Clauses (SCCs)

  • Adequacy decisions

  • Data‑processing agreements

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6. Data Retention

We retain your personal data only as long as necessary for:

  • Fulfilling orders

  • Customer support

  • Legal compliance (typically 5–7 years for accounting records)

After the retention period, data is securely deleted or anonymized.

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7. Your Rights (GDPR)

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion (“right to be forgotten”)

  • Object to processing

  • Restrict processing

  • Request a copy of your data (data portability)

  • Withdraw consent at any time

To exercise these rights, contact us at [Insert Email].

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8. Data Security

We implement industry‑standard security measures including:

  • SSL/HTTPS encryption

  • Secure payment gateways

  • Access controls and authentication

  • Regular vulnerability monitoring

Despite these measures, no online platform is 100% secure.

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9. Children’s Privacy

Our website is not intended for individuals under 18 years.
We do not knowingly collect children’s personal information.

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10. Third‑Party Links

Our website may contain links to external sites. We are not responsible for their content or privacy practices.

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11. Changes to This Policy

We may update this Privacy Policy from time to time.
The “Last updated” date will always reflect recent changes.

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12. Contact Us

For questions or privacy‑related requests, contact:

Langford Manufacturing Co.
Email: info@langfordmfg.com
Phone: +264 81 637 5208
Address: Windhoek, Namibia

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