Privacy Policy

1. Information We Collect

We collect information to provide and improve our services. This includes:

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1.1 Personal Information

Provided voluntarily during checkout, account creation, or contact:

• Full name

• Email address

• Phone number

• Billing and delivery address

• Payment information (processed securely by third‑party providers; we do not store card details)

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1.2 Automatically Collected Information

Collected via cookies or analytics tools:

• Device information (IP address, browser type, operating system)

• Pages viewed and time spent on the website

• Referring URLs

• Shopping cart interactions

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1.3 Cookies and Tracking

Cookies help us:

• Remember your cart

• Improve website performance

• Personalize shopping experiences

• Conduct analytics and marketing
  You can manage cookies through your browser settings.

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2. How We Use Your Information

We use your data to:

• Process and deliver your orders

• Communicate order updates and customer support

• Improve website performance and user experience

• Detect and prevent fraud or misuse

• Send marketing emails (only with your consent)

• Comply with legal obligations (tax, accounting, or regulatory)

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3. Legal Basis for Processing (GDPR)

We process your data under the following lawful bases:

• Contractual necessity – To fulfil your purchase orders

• Consent – For marketing communications and optional cookies

• Legitimate interest – Website analytics, fraud prevention

• Legal obligation – Tax and record‑keeping requirements

You may withdraw consent at any time.

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4. Sharing Your Information

We do not sell your data. We may share your information with:

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4.1 Service Providers

• Payment processors (e.g., PayGate, PayFast, Stripe)

• Delivery and courier companies

• Website hosting & analytics providers
  All partners adhere to strict data‑protection standards.

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4.2 Legal Requirements

We may disclose information if required to comply with Namibian or international law.

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5. International Data Transfers

Some service providers may store data in the EU, UK, USA, or other jurisdictions.
Transfers are made using GDPR‑compliant safeguards such as:

• Standard Contractual Clauses (SCCs)

• Adequacy decisions

• Data‑processing agreements

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6. Data Retention

We retain your personal data only as long as necessary for:

• Fulfilling orders

• Customer support

• Legal compliance (typically 5–7 years for accounting records)

After the retention period, data is securely deleted or anonymized.

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7. Your Rights (GDPR)

You have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion (“right to be forgotten”)

• Object to processing

• Restrict processing

• Request a copy of your data (data portability)

• Withdraw consent at any time

To exercise these rights, contact us at [Insert Email].

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8. Data Security

We implement industry‑standard security measures including:

• SSL/HTTPS encryption

• Secure payment gateways

• Access controls and authentication

• Regular vulnerability monitoring

Despite these measures, no online platform is 100% secure.

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9. Children’s Privacy

Our website is not intended for individuals under 18 years.
We do not knowingly collect children’s personal information.

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10. Third‑Party Links

Our website may contain links to external sites. We are not responsible for their content or privacy practices.

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11. Changes to This Policy

We may update this Privacy Policy from time to time.
The “Last updated” date will always reflect recent changes.

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12. Contact Us

For questions or privacy‑related requests, contact:

Langford Manufacturing Co.
Email: info@langfordmfg.com
Phone: +264 81 637 5208
Address: Windhoek, Namibia