Refund Policy

Last Updated: 26/01/2026
 

At Langford Manufacturing Co., we take pride in offering premium, handcrafted, and carefully selected furniture. If you are not fully satisfied with your purchase, this Returns & Refund Policy explains your rights and our procedures to ensure a smooth resolution.
 

1. Eligibility for Returns

You may request a return if:

• The item is unused, in its original condition, and includes all packaging, labels, and accessories.

• The request is made within 7 days of receiving the item.

• The item is not a custom, made‑to‑order, or clearance/final‑sale item.

Items that cannot be returned:

• Custom or personalised furniture

• Made‑to‑order pieces

• Items marked as final sale

• As‑is or display stock

• Mattresses or bedding once opened (for hygiene reasons)

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2. Refunds

If your return is approved after inspection:

• Refunds are issued to your original payment method within 5–10 business days.

• Shipping fees (original and return) are non‑refundable, except for cases where:

  • The item arrived damaged

  • The wrong item was delivered

Refunds may be partially reduced if:

• The item shows signs of use

• Packaging is missing or damaged

• Accessories or components are not returned

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3. Exchanges

If you prefer to exchange an item:

• Exchanges follow the same eligibility rules as returns.

• Exchanges are based on stock availability.

• If the replacement item costs more, the customer must pay the difference.

• If it costs less, the customer receives a refund of the difference.

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4. Damaged or Defective Products

If your order arrives damaged or defective:

1. Notify us at [Insert Email] within 48 hours of delivery.

2. Provide:

   • Photos of the packaging

   • Photos of the damaged/defective parts

   • Your order number

We will:

• Arrange repair, replacement, or refund depending on the severity of the issue

• Cover return and re‑delivery shipping costs in these cases

Damage reported after 48 hours may be considered due to handling after delivery and may not qualify for a full remedy.

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5. Non‑Delivery or Missing Items

If your delivery does not arrive within the expected timeframe:

• Contact us for immediate assistance

• If items are missing from a shipment, notify us within 48 hours

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6. Return Process

To initiate a return:

1. Contact Us

   • Email: info@langfordmfg.com

   • Phone: +264 81 637 5208

   • Include order number, reason for return, and photos (if applicable)

2. Return Approval

   • Our team will confirm whether your return is eligible

   • You will receive return instructions and the return warehouse address

3. Shipping the Item Back

   • Customers are responsible for return shipping costs unless the item is defective or incorrectly delivered

   • Use reliable packaging and tracking

   • We are not responsible for returns lost or damaged in transit

4. Inspection & Refund

   • Once received, the item will be inspected within 3–5 business days

   • You will be notified of the approval or rejection of your refund

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7. Furniture Delivery & Assembly‑Related Issues

Because large furniture pieces may require special handling:

• Items assembled or installed by the customer incorrectly may not be eligible for return

• Damage caused during customer assembly cannot be refunded

• White‑glove delivery or assembly fees are non‑refundable

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8. Custom‑Made and Special Orders

Custom, bespoke, or made‑to‑order furniture is created specifically for you. For this reason:

• These items are non‑refundable

• These items cannot be cancelled once production has begun

• If damaged on arrival, we will repair or replace the item at no cost

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9. Cancellations

• Orders may be cancelled before dispatch for a full refund

• Once shipped, cancellations must follow the standard return process

• Custom orders cannot be cancelled once production has started

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10. Contact Us

For returns, exchanges, cancellations, or refund questions:

Langford Manufacturing Co.
Email: info@langfordmfg.com
Phone: +264 81 637 5208
Address: Windhoek, Namibia