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Shipping Policy

Last Updated: 26/01/2026

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At Langford Manufacturing Co., we aim to deliver premium furniture safely, efficiently, and transparently throughout Namibia. This Shipping Policy outlines how orders are processed, shipped, tracked, and received.

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1. Order Processing

1.1 Processing Time

  • Orders are processed within 1–3 business days.

  • Custom, made‑to‑order, or pre‑order furniture may have extended processing times. Expected lead times will be stated on product pages.

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1.2 Order Confirmation

After placing an order, you’ll receive an email confirmation summarizing your items, delivery address, and expected dispatch timeframe.

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2. Shipping within Namibia

2.1 Delivery Regions

We deliver to:

  • All major towns and cities (Windhoek, Swakopmund, Walvis Bay, Ongwediva, etc.)

  • Most rural areas (delivery times may be longer)

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2.2 Delivery Timeframes

Average delivery times:

  • Windhoek: 2–4 business days

  • Coastal towns (Swakopmund/Walvis Bay): 3–7 business days

  • Other regions: 5–10 business days

Large furniture deliveries may require additional coordination. Our team will contact you to arrange the most suitable delivery window.

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2.3 Shipping Fees

Shipping fees depend on:

  • Item weight

  • Delivery distance

  • Whether special handling is required (e.g., oversized pieces)

Shipping charges are calculated at checkout.

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3. Large & Fragile Item Delivery

Because we sell premium furniture, many items require special handling.

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3.1 White‑Glove Delivery (Optional Add‑On)

Includes:

  • Unboxing

  • Placement in the room of your choice

  • Basic assembly (if applicable)

  • Removal of packaging

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3.2 Standard Delivery

Items are delivered to your front door. Assembly is not included unless purchased as an add‑on.

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4. Pickup Options

If available, customers may collect orders from our warehouse or partner logistics depot.
You will be notified when your order is ready for pickup along with collection instructions.

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5. Shipping Outside Namibia

International shipping is available on request.
Customers are responsible for:

  • Customs duties

  • Import taxes

  • Cross‑border documentation

We will provide guidance and a shipping quote before processing your order.

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6. Order Tracking

Once your order ships, you will receive:

  • A tracking number

  • Courier company details

  • Delivery status updates

Large or custom deliveries may be coordinated by phone instead of standard tracking.

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7. Delivery Requirements

7.1 Customer Availability

Please ensure someone is available to receive the delivery.
If the courier cannot deliver:

  • A re-delivery fee may apply.

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7.2 Access Conditions

Customers are responsible for confirming:

  • Doorway, staircase, lift, or hallway clearance

  • Driveway or building access

If delivery is not possible due to access limitations, cancellation or return fees may apply.

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8. Damaged or Missing Items

8.1 Damage on Delivery

If your furniture arrives damaged:

  • Notify us within 48 hours

  • Provide photos of the damage

We will arrange repair, replacement, or refund depending on the case.

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8.2 Missing Parts / Items

If an item is missing:

  • Contact us within 48 hours

  • We’ll resolve it promptly

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9. Delays

We strive to deliver on time, but delays may occur due to:

  • Weather

  • Import/back‑order stock

  • Logistics disruptions

We will keep you updated if any delay affects your order.

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10. Contact Us

For shipping-related questions, contact:

Langford Manufacturing Co.
Email: info@langfordmfg.com
Phone: +264 81 637 5208
Warehouse/Office Address: Windhoek, Namibia

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